Chasity Clark

Career Journey

Professional Experience

1. Allied Capital Management

   September 2023 – 2026

   Debt Collection Operations Manager

   • Led daily operations, staffing, workflows and performance for a high-volume collection environment.
   • Managed and developed a team of up to 12 through onboarding, training, coaching, scheduling and performance management.
   • Oversaw up to 15 files across 3 clients, with inventories of 10,000+ new accounts at a time.
   • Monitored productivity, quality standards and KPIs; used results to improve processes and performance.
   • Built $1M+ in post-dated payment commitments in one year through email outreach and maintained the resulting payment queue; contributed to a $100,000 company payment goal.
   • Supported FDCPA/FCRA requirements; prepared operational, remit and performance reporting using Evolution, Beam, S Collect and C2C.

2. Consumer Solutions Group

   January 2018 – September 2023

   Debt Collection Operations Manager

   • Managed daily collection operations and supervised a team of up to 8.
   • Managed up to 10 files across 3 clients, with portfolios of 10,000+ new accounts at a time.
   • Provided administrative support: account research, documentation, correspondence, spreadsheets and reports.
   • Supported payment processing, posting, reconciliation and collection reporting.
   • Coordinated scheduling, employee records, office administration and cross-department communication.

3. Bel Aire Construction, LLC

   August 2013 – March 2018

   Administrative Assistant

   • Managed day-to-day office administration: phones, email, correspondence, filing, scheduling and customer communication.
   • Supported project managers with contracts, proposals, work and change orders, permits and project files.
   • Coordinated vendors, suppliers, subcontractors, deliveries and project schedules.
   • Processed invoices, tracked payments, supported AP/AR and assisted with budget tracking.